Economy globalization means competition globalization, which makes us position development by a global perspective. To build an elite class of Quality Manager for corporations is an innovative approach to integrate all related resources and build corporate quality competitiveness. CQM, which stands for Certified Quality Manager has an objective of nurturing Quality Managers to help companies gain quality competitiveness.


Objectives of the Program:

1. To perform your specialty competitiveness and improve your professional reputation as well as form a solid foundation for future career.
2. To build–up self-confidence as well as personal occupation competitiveness through mastering the professional quality management and advanced conception and skills.
Who should attend?
• Deputy General Manager in charge of quality management
• The representatives of executives
• Deputy Chief Engineer
• Quality director
• General quality master
• Quality manager director
• Interested people.
Part I: Understanding Quality Concepts

Chapter 1: Differing Perspectives on Quality
Chapter 2: Quality Theory
Chapter 3: Global Supply Chain Quality and International Quality Standards

Part II: Designing and Assuring Quality

Chapter 4: Strategic Quality Planning
Chapter 5: The Voice of the Customer
Chapter 6: The Voice of the Market
Chapter 7: Quality and Innovation in Product and Process Design
Chapter 8: Designing Quality Services
Chapter 9: Managing Supplier Quality in the Supply Chain

Part III: Implementing Quality

Chapter 10: The Tools of Quality
Chapter 11: Statistically Based Quality Improvement for Variables
Chapter 12: Statistically Based Quality Improvement for Attributes
Chapter 13: Six Sigma Management and Lean Tools

Part IV: Forever Improving the Quality System
Chapter 14: Managing Quality Improvement Teams and Projects
Chapter 15: Implementing and Validating the Quality System

Certified Quality Manager (CQM) certificate of completion will be awarded to class members who attend at least 80% of the 40 training hours are granted by the Management Development Institute through the College of Business Administration at Missouri State University. Recognized by the US Department.
Managing Quality: Integrating the Supply Chain, 5/E
S. Thomas W. Foster, Brigham Young University
ISBN-10: 0132737981 • ISBN-13: 9780132737982
©2013 • Prentice Hall • Cloth, 480 pp
Published 08/16/2012 • Instock
Suggested retail price: $204.00