The challenge to the modern healthcare organizations is stronger than ever. They must keep pace with sophisticated progress in medical technology, a demanding customer, a high turnover workforce, scarce talented skilled human resources and increased service cost against delayed deducted reimbursement of service charges.


This program provides unique opportunity for the executives in the Healthcare field to become successful health sector managers. The aim of this mini MBA in Health Care Management program is to provide business insight on what is the definitive role of the manager in various positions and what is the expected outcome of different departments in the healthcare organization.


Objective:
The program is designed to meet the professional requirements of healthcare managers and executives and to provide them with the know how of solving the most common encountered problems on strategic and operational levels of management.
This program is composed of fifteen modules as follow:

1- FOUNDATIONS OF HIGH-PERFORMING HEALTHCARE ORGANIZATIONS:
In which we will discuss the following:

1) Emphasizing mission, vision, and values.
2) Building a culture that listens, empowers, trains, and rewards.
3) Measuring performance, seeking benchmarks, and negotiating realistic goals.
4) Maintaining close relations with all stakeholders.

2- CULTURAL LEADERSHIP

In which we will discuss the following:
1) Creating the best place to give care in order to be the best place to get care
2) Implementing responsive leadership to build and sustain the culture
3) Measuring and continuously improving the HCO’s culture.
4) Establishing a program to respond to resistance and protect against damage

3- OPERATIONAL LEADERSHIP

In which we will discuss the following:
1) Maintaining contact with all stakeholder groups.
2) Sizing the organization and its components.
3) Supporting a learning organization.
4) Resolving issues in a timely manner, and adhering to an annual calendar.

4- STRATEGIC LEADERSHIP: GOVERNANCE

In which we will discuss the following:
1) Establishing a culture of respect, honesty, and service
2) Using realistic forecasts to create a plan for mission achievement
3) Working with physicians and other caregivers to improve quality and efficiency of care
4) Keeping the board as an effective forum for meeting stakeholder needs

5- FOUNDATIONS OF CLINICAL PERFORMANCE

In which we will discuss the following:
1) Using patient management protocols to guide clinical care
2) Using functional protocols to ensure safe, reliable, patient-centered care
3) Continuously improving clinical care
4) Supporting a culture of evidence-based medicine and evidence-based management
5) Strengthening prevention and health promotion

6- THE PHYSICIAN ORGANIZATION

In which we will discuss the following:
1) Organizational design
2) Achieving excellent care
3) Compensation
4) Credentialing and recruitment

7- NURSING

In which we will discuss the following:
1) An adequate supply of nurses at all levels must be recruited and trained
2) The transition to service lines has created a dual accountability in nursing
3) A culture of improvement must replace the silos of professional authority and a culture of blame
4) Retention of nurses

8- CLINICAL SUPPORT SERVICES

In which we will discuss the following:
1) Achieving evidence-based medicine
2) Providing “brag about” comprehensive service
3) Recruiting and retaining qualified CSS professionals
4) Outsourcing and contracting for CSS

9- BEYOND ACUTE CARE TO COMMUNITY HEALTH

In which we will discuss the following:
1) Aligning the mission, vision, and values, and understanding the commitment to
2) community health
3) Using effective acute care as a platform for community health
4) Improving primary care
5) Building effective coalitions with other agencies
6) Understanding the financial implications of community health
7) Assessing the health needs of the community

10- KNOWLEDGE MANAGEMENT

In which we will discuss the following:
1) Maintaining the reliability of information
2) Promoting effective communication of data
3) Translating knowledge to strategic performance improvement
4) Protecting individual privacy, the archive, and the information systems
5) . Planning improvement and growth

11- HUMAN RESOURCES MANAGEMENT

In which we will discuss the following:
1) Treating the human resource as an investment
2) Measuring and improving associate loyalty
3) Building a competent workforce and an attractive workplace environment
4) Building workforce diversity and bench strength
5) Promoting service excellence

12- ENVIRONMENT-OF-CAR MANAGEMENT

In which we will discuss the following:
1) Designing space for improved patient outcomes
2) Carefully planning the best use of existing space
3) Maintaining excellent security, sanitation, maintenance, and materials management services
4) Developing evacuation and emergency plans capable of handling natural disasters, large- scale accidents, and the possibility of terrorism
5) Using contract services to improve performance

13- FINANACIAL MANAGEMENT

In which we will discuss the following:
1) Supporting an evidence-based culture
2) Providing adequate financial resources
3) Promoting integrity


14- INTERNAL CONSULTING

In which we will discuss the following:
1) Maintaining and interpreting factual information that describes the community served
2) Obtaining useful benchmarks and best practices
3) . Identifying, evaluating, selecting, and implementing new programs and capital investments that yield returns in improved performance
4) Providing PITs, planning teams, senior management, and governance with timely and effective knowledge-based support

15- MARKETING AND STRATEGY

In which we will discuss the following:
1) Marketing is a broad approach to building exchange relationships
2) Markets are “segmented
3) Listening is fundamental
4) Strategies are framed using the tools of evidence-based management
5) Senior management and governance manage strategic discussion and implementation
MINI MBA certificate of completion will be awarded to class members who attend at least 80% of the 100 training hours are granted by the Management Development Institute through the College of Business Administration at Missouri State University. Recognized by the US Department.
The Well-Managed Healthcare Organization, Seventh Edition

John R. Griffith, LFACHE
Kenneth R. White, PhD, RN, FACHE

ISBN: 978-1-56793-357-4
Hardbound, 554 pp, 2010
Order code: 2156
Price: $132.00
AUPHA/HAP Book